The CII is the premier professional organisation for those working in the Insurance and Financial Services industry.
It’s a global operation and employs over 200 people. As such, each person within the organisation has a huge array of stakeholders that they need to influence, manage and motivate. Their reputation and effectiveness can hinge on how well they come across in meetings, how well they communicate and how they deliver on promises.
Working with people whose personalities tend to be very different to ours can be extremely challenging and frustrating. It takes skill to be able to recognise and understand personality styles, then adapt our own behaviour and communication style in order that we get the most out of our interactions.
The workshop focused on the 4 main personality styles and showed people how to adapt their style to increase buy in, to manage and motivate. How to raise and respond to challenging conversations was also covered. The material was tailored to their specific challenges so that the delegates left with actionable strategies.
When asked what the most useful part of the workshop was, comments from the delegates included:
The delegates will be contacted 3 months later to see how the knowledge, insight and skills have made a difference to the way they communicate with their stakeholders. Watch this space.
“Melissa delivered the workshop on making your customers feel like stars. We worked with Melissa on this workshop as the content and Melissa’s approach provides a different approach and perspective for what is an important topic. Melissa was impressive in that she adapted the content to meet our requirements, asked lots of relevant questions to ensure the content was relevant for the delegates and most importantly the delegate feedback was positive. An interactive yet practical workshop well balanced with theory and discussions.”
Tali Shlomo, Head of Human Resources, CII