In the highly competitive commoditised insurance market, it’s service that differentiates you, builds loyalty and creates advocates. Understanding how to tailor communications and strengthen relationships can make a huge difference to clients’ experience and their perception of your service.
It is relevant for all client-facing roles. The session’s focus is on strengthening relationships and enhancing the quality of these interactions rather than how businesses might devise client service strategies.
This session is a chance for delegates to step out of the busyness of day to day and reflect on the relationships they have with their key clients and stakeholders. It’s an opportunity to review how well they know them, how they can build better rapport and how they can create more opportunities to surprise and delight them. The content of the course will be tailored to participants’ needs however it is likely to include the following:
By the end of the session delegates will be able to:
Up to 12
“Melissa has delivered training for our staff at various business levels. The training can easily be tailored to suit the business areas and Melissa takes ample time to understand the business objectives and adjusts the training accordingly thus making a bigger impact on the relevance and learning outcome for our staff.” Paula Cook Head of Client Services, Marsh
The training we received at senior management level, and agency-wide on ‘Making our Clients feel like stars’ was well-thought out, insightful and provided us with practical tips on how to deal with different personality types. Suzie McFarland, Operations Director, Mason Zimbler