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Stellar client service?

by Melissa

5 stars

How confident are you that if you had a piece of business under attack, the level of service you offer could protect it? How resilient are your client relationships when under pressure? Hopefully you’re pretty confident that you and your…

A question of trust: the business impact of customer service

by Melissa

300x200photo_Trust

Back in July 2013, the Institute of Customer Service released the report entitled “A question of trust: the business impact of customer service in the finance sector”.  It is definitely worth a read – it includes some good news and some…